Shipping & Return Policy
Black Star wants you to be happy with your purchase and we stand behind our products.
- Non-warranty returns may be returned up to 30 days after the date of purchase for a full refund if the items are unworn, unaltered and in the same condition they were received including the original packaging.
- Returns will only be accepted for shoes purchased on BlackStarBoots.com.
- If you purchased Black Star Boots at a retailer or online store other than BlackStarBoots.com, returns should go to that retailer.
HOW TO MAKE A RETURN
- Locate your order number which can be found on My Account page or on the order confirmation that was emailed to you. To have a return label issued for that order, please call Customer Service at (833) 280-5663, or email us at email@example.com Mon-Thurs 8am-6pm CST, Fri 8am-5pm CST.
- Once that return label has been issued, it will be emailed to you.
- Please apply the label to your return package, and drop off at any authorized UPS location. Return Shipping is Free if shipped back within 30 days of purchase date.
- If you need another Prepaid Return Label, please call Customer Service at (833) 280-5663, or email us at firstname.lastname@example.org.
- If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:
1200 S FM 51 Suite E
- Please allow (14) days for us to receive and process your return.
- Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
- Returns being sent from Alaska and Hawaii are not eligible for the pre-paid return label. Please contact customer service at (833) 280-5663 and they will assist you.
We do not offer direct exchanges. Please place a new order on email@example.com, should you want a different color, size or style.
Orders are shipped within one business day from when the order is placed. Estimated delivery dates change based on location. All orders are shipped via UPS from our warehouse in Texas. For all UPS Expedited orders (3 day, 2 day and overnight), days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited orders. If you have any questions regarding order delivery, please contact customer service at support firstname.lastname@example.org or by calling (833) 280-5663.
Expedited orders must be placed by 11am CST to ship out the same day. Orders placed after the cut-off time will not be shipped until the following business day.
Shipping & Handling Rates
Ground (2-5 Business Days) ................ $9.50
2-Day (2-3 Business Days) .................. $24.90
Free Shipping Over $500 (2-5 Business Days) ............ $0
If you have any questions, give us a call at (833) 280-5663
PRICE ADJUSTMENT POLICY
It is our policy to not give price adjustments for items purchased before any price reduction on any product offered on blackstarboots.com.
Black Star does not currently offer international shipping. We currently only offer shipping in the United States, including Hawaii and Alaska.
The return of Black Star products, for any reason, must be authorized by our Customer Service Department. All consumer returns must go through a Black Star retailer.
Company inspection is required to determine defects in workmanship or materials on any worn product. Products not found to be defective are subject to return to the retailer. Black Star sales reps cannot authorize merchandise returns or pick products up for credit.
Black Star will determine if the authorized dealer will receive full or partial credit or replacement product will be sent. Replacement products will be sent as soon as possible, dependent upon availability.
- Dealer must contact our customer service department to obtain a return authorization (RA) number by telephone, fax, or email.
- To expedite return, the RA must be on the outside of the box, inside the box, please include a brief description and location of defect.
- Unworn, non-defective returns are subject to a re-box, restock fee.