Shipping & Return Policy

RETURN POLICY

Black Star wants you to be happy with your purchase and we stand behind our products.

 

HOW TO MAKE A RETURN

Black Star

Returns Department

1200 S FM 51 Suite E

Decatur, TX

EXCHANGES

We do not offer direct exchanges. Please place a new order on support@blackstarboots.com, should you want a different color, size or style.

SHIPPING

Orders are shipped within one business day from when the order is placed. Estimated delivery dates change based on location. All orders are shipped via UPS from our warehouse in Texas. For all UPS Expedited orders (3 day, 2 day and overnight), days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited orders. If you have any questions regarding order delivery, please contact customer service at support support@blackstarboots.com or by calling (833) 280-5663.

 

Expedited orders must be placed by 11am CST to ship out the same day. Orders placed after the cut-off time will not be shipped until the following business day.

Shipping & Handling Rates

Ground (2-5 Business Days) ................ $9.50

2-Day (2-3 Business Days) .................. $24.90 

Free Shipping Over $500 (2-5 Business Days) ............ $0 

If you have any questions, give us a call at (833) 280-5663

 

 

PRICE ADJUSTMENT POLICY

It is our policy to not give price adjustments for items purchased before any price reduction on any product offered on blackstarboots.com.

INTERNATIONAL ORDERS

Black Star does not currently offer international shipping. We currently only offer shipping in the United States, including Hawaii and Alaska. 

 

The return of Black Star products, for any reason, must be authorized by our Customer Service Department. All consumer returns must go through a Black Star retailer.

Company inspection is required to determine defects in workmanship or materials on any worn product. Products not found to be defective are subject to return to the retailer. Black Star sales reps cannot authorize merchandise returns or pick products up for credit.

Black Star will determine if the authorized dealer will receive full or partial credit or replacement product will be sent. Replacement products will be sent as soon as possible, dependent upon availability.

Return Procedures

  1. Dealer must contact our customer service department to obtain a return  authorization (RA) number by telephone, fax, or email.
  2. To expedite return, the RA must be on the outside of the box, inside the box, please include a brief description and location of defect.
  3. Unworn, non-defective returns are subject to a re-box, restock fee.